Shipping & Delivery
Is shipping free?
Of course! When you place an order above €99, we ship your package for free! For orders below this amount you pay €4.95 shipping costs in the Netherlands and €5.95 to Belgium.
What is the delivery time?
When placing your order and in your order confirmation you will see the expected delivery time - this depends on the type of item and the shipping method. As soon as your order has been shipped, you will receive a confirmation with a Track & Trace code, which you can use to track the shipment.
My order has been delayed, what now?
No problem, we will solve it for you! You will automatically receive a shipping confirmation as soon as your order has been completed by us. Your order will be picked up by DHL within 24 hours. They will let you know as soon as possible via the track & trace when your package will be delivered. Orders placed during the weekend will be processed as quickly as possible on the next working day.
Who delivers my package?
We send packages with DHL.
How do I place an order?
Ordering is very easy. View the next steps below and you will know how to order right away.
Go to 'Collection/Shop'. You get a menu. You can choose from different types of clothing. Whichever menu choice you click on (gender or type of clothing), you will eventually end up with a filter menu.
With the filter menu you can search even more specifically for a product. Click on a size and possibly the type of garment or a certain color. If you like an article, you can click on the picture.
The product is displayed and you can choose a size. If you have chosen the size and if the size is in stock, you can click on "Shop now", the item will be added to your basket.
Within your shopping cart you have the option to view it and to pay. If you want to proceed with the checkout, you will be taken to the check-out page. If you have an account with us, you can also log in here or continue as a guest. When all this is filled in, choose 'Continue sending'. Then choose the desired shipping method and in the next step the desired payment method. Click on 'Check order' to check all details and if this is correct you can place the order.
I have not received an order confirmation? Did my order go well?
Unfortunately, it sometimes happens that our e-mail ends up in the "junk mail". You can add our email address to safe recipients to prevent this.
If you have not received a confirmation and if it has not ended up in the junk mail, you can, if you have an account with us, see within your account whether the order went well. If the payment status is on Paid state and fulfillment status Outstanding then everything is in order and the order will be sent as soon as possible. If the payment was not successful, you can contact our customer service so that we can help you further.
If you have not received a confirmation and you do not have an account with us, we will be happy to check it for you. Please contact our customer service by calling +31 851051903 or sending an email to email@example.com.
It is also possible that an incorrect e-mail address has been entered and that you have therefore not received any e-mails. As a result, you will not see the order in your account and it is best to contact us. This can be done via our customer service, which can be reached via +31 851051903 or via customer firstname.lastname@example.org . There is a chance that the order has arrived with us and that the items have been reserved. When you order again, because you think it didn't go well and eventually multiple orders are sent, they cannot be returned free of charge.
My order has not been shipped yet, when can I expect this?
Don't worry! You will automatically receive a shipping confirmation as soon as your order has been completed by us. This will be within 24 hours of ordering. DHL will let you know as soon as possible via the track & trace when your package will be delivered. Orders placed over the weekend will be processed as soon as possible on the next working day.
Can I change or cancel my order?
It is a pity to hear that you want to change / cancel an order, but of course you can decide afterwards to cancel the purchase. Unfortunately, we can no longer change/cancel the order once payment has been completed. Of course the order can be returned. Please note that this must be done within 14 days.
I have forgotten an item, can I still add it to my order?
It may happen that after placing an order you find out that you have forgotten an item. Once payment is complete, unfortunately no more items can be added to the order. A new order will have to be placed.
An item is missing from my order, what now?
What a pity that the order is not complete! We would like to be informed as soon as possible of what is missing from your order. You can reach our customer service by telephone ( +31 851051903 ) or e-mail (email@example.com) from Monday to Friday between 9:00 AM and 5:00 PM.
I ordered the wrong size, what now?
If you have ordered the wrong size or color, you can exchange the item. Return the item by following the return steps. Indicate that you want to exchange the item and for which size/color. We will ensure that you receive the correct size for free.
I don't know which size to order?
We understand that it is extremely difficult to select a size. To help you get started, we have added a size table to each product so that you can more easily estimate which clothing size is best for you. The size tables all have a measurement instruction so that you can easily calculate your size. In addition, you can always use our customer service ask for advice.
Still unsure about a size? We totally get it. We recommend ordering 1 size. Is it not the right size? Then we will take care of the entire return process and send the correct size free up to you. Great right!?
How do I receive my order?
All orders are delivered in a letterbox box or shipping bag.
The item I want is out of stock
Unfortunately, it may happen that the desired item is no longer in stock. When an item is completely sold out, it will disappear from the webshop. So if you can no longer find a certain item, it is unfortunately no longer available.
What payment methods are there?
You can pay with us in the following ways:
- Credit card
- Google pay
- Apple pay
There are no additional costs associated with a payment.
How safe is shopping at SEVENONESEVEN?
The payment details you provide to us are fully protected. Which means that all personal data you entrust to us is encrypted. Others cannot view or retrieve your personal data. You know for sure that a website is secured by the icon of a lock.
Can I pay afterwards?
Unfortunately, it is not possible to pay afterwards.
How is VAT settled at SEVENONESEVEN?
All prices shown on the website include 21% VAT.
Return & refund
How do I return? How do I send my return?
Put the unwashed/unworn clothing in the original packaging with the tag attached back into the shipping bag and pack the items properly.
Go to returns via the webshop or scan the QR code that is included and follow the explanation.
- Always include the packing slip
- Close the box and stick the return label on it or have the barcode scanned at the delivery point.
If you want to return one or more items from your order, you may do so within 14 days. Return costs are for your own account, but we do offer a cheaper or free option. A package for €5.50 and a letterbox package for €3.50. Belgian customers also register their return via the link below, but they will then receive an explanation for sending the return to a Bpost point.
ATTENTION: make sure that the label or barcode of the forwarding shipment is no longer visible.
If the forwarding label is still visible on the package, this will cause problems during the return process. Returning is at your own risk, so keep this in mind.
What are the return costs?
Return costs are for your own account, but we do offer a cheaper option. A package for €5.50 and a letterbox package for €3.50. When the entire order is returned, the shipping costs will be refunded.
I have not received a packing slip or return form with my order?
Very annoying to hear that the packing slip / return form is missing from your order.
If you want to return an item and the packing slip is missing, you can print out the order confirmation or invoice and add it to the return package. A handwritten note with the order number and your name/address details will also suffice. The most important thing is that we can see who the return package comes from. If we do not know who the return package comes from, we unfortunately cannot process the return.
Has my return arrived?
You can see with your track & trace code when we have received your return. After we have received your return, we will start processing your return as quickly as possible and carefully.
If the track and trace indicates that the package has been received at SEVENONESEVEN, you can assume this.
After receiving your return, we will refund the money within 14 days of registering the return via the same payment method you used.
What are the conditions of return?
- Returns without a packing slip will not be processed.
- The items must be in the original packaging.
- The articles must have an attached price tag.
- The articles must be unworn/unused/unwashed.
- In case of a defect/incorrect article, please contact us in advance.
- Returns are always at your own risk.
- If a return does not meet the conditions, we can refuse your return or partially reimburse it. We will then contact you.
TIP If you have returns from different orders, they can be returned in 1 package. Of course, return costs will only be charged once. This option can be found in Returnista.
What is the return period?
The return period is 14 calendar days after receipt of the order.
As a consumer you have the right to return internet purchases without giving any reason within a period of 14 calendar days after receipt of the item (Distance Selling Act).
For returns, the amount will be refunded to your account within 14 days after receipt of the package.
Can I also hand in my return?
Unfortunately it is not possible to issue a return. Your return package can be sent back to:
Brand Works BV
4817 ZM Breda
Can I swap?
If you are not satisfied with the size, color or something else, you can of course also exchange an item. Indicate the return reason for which item it concerns and for which size / color you want to exchange it. We ensure that you receive the desired size / color for free. The items you return will be refunded to you. Exchange is free.
My return has not been processed properly
A deviation in the return amount may be because not all returned items have been processed. If an item has not been processed, please report this by e-mail or telephone as soon as possible after sending/receiving your order.
You can contact us in the following ways:
- Send an email to firstname.lastname@example.org
- Call our customer service: +31 851051903 We are available from Monday to Friday from 9:00 AM to 5:00 PM.
Have you received a damaged package?
We are sorry to hear this and hope you received the items intact and complete.
If the damage is only to the package, you can use another box for a possible return shipment. Please use the return documents included with the return shipment. With the return label, the package can be returned free of charge.
Phone: +31 851051903
Address: Brand Works BV , Minervum 7266, 4817 ZM Breda
Warranty & Repair
I have a complaint about an article, what now?
If you buy an item from us, you can expect to receive a good item. If there is something wrong with your article, we will look for a suitable solution as soon as possible.
Did you receive an item with damage, incomplete or is it broken within 14 days? Then report the item to our customer service. After registering, we will inform you as soon as possible how we can resolve your complaint.
Has your item broken outside the first 14 days? Please register it as a complaint. Does your item meet the warranty conditions? Then the item will be repaired for free, you will receive a new item or you will get your money back. Does the item no longer fall within the warranty conditions or have you used the item normally and is it just worn out? Then you are not entitled to a warranty.
What are the warranty conditions?
There is a legal guarantee on all items that you buy from us. This means that an item must be in good condition upon delivery and must function properly under normal use, as long as you can expect that from that item. This also applies to items you buy on sale.
SEVENONESEVEN warranty conditions
In addition to the legal guarantee, we also offer excellent complaints handling. If articles break within 6 months, please check our SEVENONESEVEN warranty conditions. The warranty covers most general manufacturing and material defects. Rules for this guarantee are:
- Visible defects must be reported within 14 days of receipt. This can be done by entering a photo via the return method Returnless. In this case In this case you can exchange this item free of charge if it is in stock.
- Invisible defects: the product becomes defective for inexplicable reasons. Please contact our customer service for an assessment.
The warranty is not valid in the following cases:
- The product has been damaged by inheritance or improper use (such as a hole or damage from a fall).
- Damage caused by repairs or modifications carried out by a third party without prior authorization from SEVENONESEVEN.
- Damage or disruptions caused by fire.
- External changes caused by normal use of the product, such as discoloration of the product due to excessive washing, shrinking of products due to not following the washing instructions, etc.
How long does my complaint handling take?
For complaints about clothing and accessories, the handling of a complaint takes an average of 14 working days. You will receive an email from us as soon as the complaint has been handled and the item has been returned.
When do I have no guarantee?
The warranty covers most general manufacturing and material defects.
The warranty is not valid in the following cases:
• The product has been damaged by inheritance or misuse (such as a hole or damage from a fall)
• Damage caused by repairs or modifications performed by a third party without prior authorization from SEVENONESEVEN.
• Damage or disruptions caused by fire
• External changes caused by normal use of the product, such as discoloration of the product due to excessive washing, etc.